Home > Thoughts > Service Delight with Sugar on Top

Service Delight with Sugar on Top

At SwervePoint, I love giving customers sweet surprises for bringing their bread and butter to us time and time again. It’s one of those delicious joys that keeps me happy through the feast and famine of customer service. Recently, a customer wanted to return a product sold over 2 years ago. Our return policy explicitly states returns are only valid within 30 days of receipt. The customer was disappointed to find out the damaged item could not be returned, but stayed loyal to SwervePoint. Several weeks later the customer placed an order with SwervePoint and I did everything I could to cook up a sweet surprise for him. I sought a 15% discount on his new order! Needless to say the customer appreciated the gesture and was delighted to know SwervePoint cares about how his steak and potatoes. The sugar on top is how happy I was to present this surprise dessert to our loyal customer.  I hope he’s hungry!


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